Retail Store Manager

Employment Type: Full-Time

Position Overview

We are seeking an experienced Retail Store Manager to lead daily store operations in a premium specialty retail environment. The Store Manager is responsible for driving sales performance, delivering an exceptional customer experience, and managing all aspects of people leadership, operations, and store standards.

Leadership & Team Management

• Act as the primary Manager on Duty, overseeing all store opening and closing procedures and holding full keyholder responsibility
• Lead, coach, and motivate the store team to achieve daily, weekly, and monthly sales targets
• Recruit, onboard, train, and develop team members
• Set performance expectations, provide ongoing feedback, and support employee development
• Foster a positive, inclusive, and high-performing team culture

Customer Experience

• Lead by example in delivering exceptional, personalized customer service
• Resolve escalated customer concerns and returns professionally and efficiently
• Represent company values and product excellence as a brand ambassador
• Support growth of B2B sales by identifying potential business clients and coordinating corporate or bulk orders

Store Operations

• Oversee all day-to-day store operations to ensure efficiency and compliance with company policies
• Prepare and analyze sales performance reports and take action to drive results
• Create and manage staff schedules to ensure appropriate coverage and labor optimization
• Place and manage product orders to maintain optimal inventory levels
• Uphold health and safety standards and promote a strong culture of compliance

Visual Merchandising & Inventory

• Ensure execution and compliance with visual merchandising standards
• Oversee inventory control, stock replenishment, receiving, and shrink prevention
• Maintain a clean, organized, and visually appealing store environment

Cash & Financial Management

• Oversee cash handling procedures, POS compliance, and daily bank deposits
• Ensure accuracy in cash controls and adherence to financial policies

Qualifications & Skills

• 7 to 10 years of retail management experience, preferably in specialty or premium retail or in a comparable leadership role
• Strong sales leadership skills with a track record of driving KPIs
• Excellent customer service and problem-solving abilities
• Experience with POS systems, cash management, and retail reporting
• Solid understanding of inventory management and visual merchandising standards
• Strong communication, organizational, and time-management skills
• Ability to prioritize and multitask in a fast-paced retail environment
• Flexible availability, including evenings, weekends, and holidays
• Passion for premium retail and specialty food products
• Bilingual in French and English

What We Offer

• Competitive salary and performance-based incentives
• Career growth and leadership development opportunities
• A dynamic and supportive retail environment
• Employee perks and product discounts

About Brand Momentum

Brand Momentum is a nationally integrated leader in Sales, Marketing, and Retail, with headquarters in Toronto. We foster authentic and enduring human connections across the nation. As a three-time winner of Canada's Top 100 Best Workplaces and one of Canada's fastest-growing companies, we take pride in our commitment to "Goodness," a core value that permeates everything we do.

Our Commitment

• Enduring Success: We are not just about achieving success; we're about sustaining it. As a market leader in quality and innovation, we foster a fun culture where both employee and client aspirations can be realized.
• Delivering on Promises: We are passionate about delivering on our promises to both clients and our people. Our innovative approach ensures we consistently provide exceptional value and flexibility, always striving to exceed expectations.
• Core Values: Our commitment to integrity, respect, empowerment, and fun is woven into the fabric of our company. We believe in fostering a responsible and flexible work environment that allows our team members to thrive.
• Sustainability: We prioritize sustainable suppliers and work with vendors and clients to offset the environmental impact of our programs, contributing to a greener future.
• Diversity and Inclusion: We are dedicated to fostering a culturally diverse workplace. We value diverse perspectives and are committed to building a team that celebrates individual backgrounds, experiences, and talents. We believe in the power of diversity to drive stronger, more innovative outcomes.

Our Culture

Goodness is the essence of everything we do at Brand Momentum. We are pioneers of quality and innovation, transforming employee and client aspirations into reality within a vibrant and fun culture. We deliver on our promises with passion and innovation, providing flexibility and valueALWAYS! Our core values of integrity, respect, empowerment, commitment, fun, and flexibility guide us on this incredible journey while ensuring fiscal responsibility.

Brand Momentum is committed to providing accommodations for people with disabilities. Accommodations are available upon request. Please contact our Human Resources department for more information. We thank all those who apply, however, only selected candidates will be contacted.

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