Bilingual Communication Specialist

Fujitsu Canada is seeking a full-time, permanent Communication Specialist to support enterprise-scale Knowledge Management (KM) modernization projects. This role emphasizes bilingual communication, stakeholder engagement, and change management aligned with KM transformation initiatives.

Responsibilities

• Develop and execute comprehensive communication strategies aligned with KM and change management goals.
• Translate complex technical and organizational changes into clear, engaging messages for diverse audiences.
• Collaborate with change leads, project managers, and executive sponsors to ensure consistent messaging.
• Create and manage communication materials including newsletters, FAQs, presentations, and intranet content.
• Facilitate stakeholder engagement through targeted campaigns, workshops, and feedback loops.
• Ensure all communications meet Government of Canada accessibility and bilingual standards.
• Support training and onboarding efforts with tailored communication plans.
• Monitor communication effectiveness and adjust strategies based on feedback and analytics.

Mandatory Skills

• Professional proficiency in both English and French (spoken and written).
• Experience developing and executing communication plans tailored to change initiatives.
• Skilled in translating complex technical or organizational changes into clear, engaging messages.
• Experience working with executives, SMEs, and geographically dispersed teams.
• Skilled in crisis communication and inclusive messaging to support diverse teams.
• Experience mobilizing coalitions of leaders and managing resistance through targeted engagement.
• Skilled in audience segmentation, channel strategy, and message alignment.
• Bachelor’s degree in Communications, Public Relations, Journalism, Organizational Development, or related field.
• Direct involvement in KM system transitions, including document migration and stakeholder engagement.
• Proficiency in Teams, SharePoint, and Azure DevOps for managing distributed communications.
• Familiarity with federal organizational structures and accessibility standards.

Nice to Have Skills

• Exposure to AI tools for content management or communication automation (e.g., Microsoft Copilot Studio, Azure AI agents).
• Master’s degree or graduate certificate in Public Administration, Communication, or Project Management.
• Prosci Change Management Certification or equivalent.
• Experience with knowledge management systems, taxonomy development, and document migration.
• Familiarity with hybrid Agile approaches and managing bilingual teams.
• Knowledge of regulatory, compliance, or security requirements in government projects.

General Requirements

• Must reside in the Gatineau area in Quebec.
• Hybrid work arrangement — onsite at least three days per week, with additional days as needed.
• Strong organizational and time management skills.
• Commitment to quality and attention to detail.
• Ability to work independently and collaboratively.
• Willingness to learn new tools and technologies.
• Eligibility for Reliability Security status; minimum five years’ residency in Canada.