Field Service Tech

Overview
Primo Brands is a leading branded beverage company in North America with a focus on healthy hydration. We are proud to offer an extensive and iconic portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 150,000 retail outlets.
If you are a current associate of Primo Brands, please apply via myADP.
Pay: $ 23 / hour
Branch location: Gatineau, QC
Schedule: Monday to Friday 6:00 AM - 2:30 PM
Responsibilities

• Deliver on our customer promise by performing maintenance and repairs on water coolers, water filtration systems, and coffee equipment to exceptional standards.
• Respond to service calls in a timely manner, meet our service requirements with accuracy and precision, and proactively identify opportunities to minimize machine downtime.
• Act as a Primo brand ambassador by maintaining strong relationships with existing and potential customers, knowing our products and services, and providing outstanding customer experiences.
• Be the voice of the customer within the company.
  

Qualifications

• Be 21 years of age or older.
• Hold a Class 5 driver’s license with a clean driving record.
• Previous experience in a customer‑facing role.
• Previous experience as a maintenance technician is preferred.
• Hold Reliability Status (an asset) or the ability to obtain.
• Ability to apply basic math concepts and use basic functions on a handheld scanner.
• Exceptional customer service and communication skills in English and French (will serve clients in Ontario and Quebec).
• Ability to frequently lift and/or move 10 pounds, and occasionally lift and/or move up to 50 pounds.
  

Primo Brands’ established portfolio includes billion-dollar brands Poland Spring® and Pure Life®, premium brands like Saratoga® and Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain® Ozarka®, and Zephyrhills®, purified brands, Primo Water® and Sparkletts®, and flavored and enhanced brands like Splash® and AC+ION®. Our extensive direct-to-consumer offerings and industry-leading line-up of innovative water dispensers create consumer connectivity through recurring water purchases across Water Direct, Water Exchange, and Water Refill. At Primo Brands, our more than 11,000 associates are at the heart of what we do and deliver on our mission to provide healthy hydration to consumers wherever, however and whenever they want it. We believe in fostering a respectful culture, which values our associates who are deeply invested in quality hydration, our communities, and the sustainability of our packaging and water sources for generations to come.
Primo Brands welcomes and encourages applications from people with disabilities. Reasonable accommodations will be provided on request for candidates taking part in all aspects of the selection process.