Full Time | Product Care Specialist (Mobile Klinik) | Gatineau/Hull

Description

What does it mean to join Mobile Klinik powered by TELUS?

• Our goal is to provide Canadians with an excellent experience
• We are passionate about people - our customers, our communities, and our team
• We work tirelessly in our stores to provide best in class service to our customers, and in our communities toenrich the lives of Canadians with all acts of kindness - big and small
• We work tirelessly in our stores to provide best in class service to our customers, and in our communities toenrich the lives of Canadians with all acts of kindness - big and small
  
  

What’s in it for you?

• Uncapped commission so your earning potential is unlimited
• Discounts on the coolest & newest wireless technology here at TELUS
• Team Member-led Resource Groups (TRG) support team members who identify as women, Indigenous,individuals of varying abilities, newcomers, Black and LGBTQ2+ or are an ally
• Flexible & customizable medical, vision and dental benefits that include massage therapy and $5000 formental health support
• Maternity and parental leave top‑ups, fertility treatment coverage, and gender affirmation coverage We provide paid training to ensure your success And so much more
• We offer paid training to ensure your success
• And much more
  
  

Responsibilities

• Actively engage with customers to promote, sell and activate Certified Pre Owned devices (CPOs)accessories, and related products
• Test, diagnose, troubleshoot, and repair smartphones and tablets
• Provide repair and replacement estimates for the customer
• Communicate with the customer to explain technical issues in an easy to understand, helpful manner
• Provide excellent customer service by assisting customers in selecting the right phone or accessories basedon their needs and preferences
• Address customer inquiries, resolve issues, and ensure a positive shopping experience
  
  

Working hours and locations

• Opportunity to work with all of our brands
• Work a flexible schedule, which includes evenings and weekends
• Hours vary by location and time of year
• Shift coverage at nearby locations
  
  

What You Can Expect After You Apply

• Our recruitment process consists of a multi-layered approach during which we are happy to provideaccommodations as needed
  
  

Base Hourly Pay: 17$ - 21$

Bonus Pay: Monthly activations bonus

The actual total compensation will be determined based on factors such as knowledge, skills, performance, and experience.